What’s Covered
Our warranty protects you against manufacturing defects, including:
- Structural issues in solid wood frames and joinery.
- Faults in workmanship on upholstery and finishing.
- Defective hardware or mechanisms supplied by us.
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Our Warranty
Built to last, and backed by us.
We build our furniture to last for years. Every piece is covered against manufacturing defects so you can buy with confidence.
What’s Not Covered
- Normal wear and tear, including natural softening of cushions and patina on wood and leather.
- Damage from misuse, accidents, overloading or improper cleaning.
- Variations in grain, colour and texture, which are natural to handcrafted and natural materials.
- Damage caused by exposure to excessive moisture, heat or direct sunlight.
Warranty Period
The exact coverage period for your piece is provided with your purchase. If you are unsure what applies to your order, contact us and we will confirm.
How to Make a Claim
- Contact us with your order details and photos of the issue.
- Our team will assess the claim and advise on repair or replacement.
- Where a defect is confirmed, we will repair or replace the piece at no cost to you.
Caring for Your Furniture
Following our Care Guide helps keep your warranty valid and your furniture looking its best for years to come.
Questions?
Our team is happy to explain your coverage — just reach out.